About Me
I am a dedicated professional with a strong academic foundation in Aeronautical Engineering and Engineering Management. Over the years, I have cultivated a diverse skill set through hands-on experiences in research, project management, business development, and operations analysis. My passion lies in solving complex challenges, optimizing systems, and driving innovation. I am ready to work and relocate, available with an active EAD card with STEM OPT. With a proven ability to adapt to multicultural environments and lead cross-functional teams, I am committed to making impactful contributions in both academic and industrial settings.
Professional Experience
Peer Mentor
March 2024 - December 2024 | Central Michigan University, Michigan, USA
- Assisted peers in understanding difficult concepts with courses and academic writing support.
- Organized and facilitated group sessions where peers can discuss common challenges, share strategies, and learn from each other's experiences.
- Regularly checked and provided constructive feedback to help students set and achieve their academic progress.
- Maintained records of mentoring sessions and collaborated with university staff to enhance the peer mentoring program.
Assistant General Manager
February 2023 - October 2024 | Hampton Inn by Hilton, Michigan, USA
- Supervised daily hotel operations across all departments (e.g., front desk, housekeeping, maintenance, food and beverage).
- Resolved guest complaints promptly and professionally to ensure satisfaction, managed inventory levels for rooms and supplies to optimize efficiency and reduced operational costs.
- Utilized Property Management Systems (e.g., OnQ) to manage reservations, analyze reports, and track performance metrics.
- Maintained a secure environment for guests and employees by overseeing risk management protocols.
- Coordinated marketing initiatives to increase local visibility and increased occupancy rates by 10% during off-peak seasons.
Business Development Executive
December 2020 - October 2022 | Travel Pro Company Ltd, Dhaka, Bangladesh
- Built and nurtured long-term relationships with key stakeholders, ensuring high levels of client retention and satisfaction.
- Analyzed market trends through Power BI and competitor activity to develop strategic business plans and identify growth opportunities.
- Used Tableau's mapping features to visualize untapped markets and competitor activity by location.
- Represented the company at industry events and trade shows, enhancing corporate presence and networking opportunities.
- Oversaw the implementation of customer solutions, ensuring timely and effective project completion.
Global Project Manager
October 2020 - December 2021 | Holiday Inn, Dhaka, Bangladesh
- Analyzed and organized all guest data and identified their peak period times using VLOOKUP, HLOOKUP, INDEX-MATCH in Excel.
- Managed the implementation of innovative technologies like digital check-ins, smart room systems, and cloud-based property management solutions.
- Visualized customer spending during peak periods using Power BI and Tableau.
- Led cross-functional teams across 8 countries to implement a digital guest experience platform, resulting in a 92% increase in guest satisfaction scores.
Research Assistant
December 2018 - January 2020 | Xi’an Technological University, Xi’an, China
- Assisted in designing and implementing logical diagnostic models integrated with Bayesian Networks to identify and analyze fault propagation in mechanical systems.
- Analyzed structural loads and stress factors through ANSYS to identify critical failure points within system components.
- Collaborated on evaluating system designs for compatibility with operational and environmental requirements.
- Conducted probabilistic calculations to evaluate the likelihood of failure sources in complex manufacturing systems.
Student Assistant
October 2016 – April 2017 | International Student Service, NPU, Xi’an, China
- Provided guidance on adapting to campus life, cultural differences, and understanding academic expectations.
- Helped organize and facilitate orientation sessions for incoming international students, ensuring they were informed about university resources, regulations, and local cultural practices.
- Assisted in the planning and execution of international student events, such as cultural festivals and social gatherings.
Operations Analyst
December 2016 – August 2017 | Burger King, Xi’an, China
- Worked closely with cross-functional teams, including marketing, supply chain, and restaurant management, to align operations with corporate goals.
- Developed strategies to reduce food waste and optimize inventory management systems.
- Designed performance dashboards using Power BI, enabling real-time tracking of KPIs for restaurant teams.
- Conducted operational audits and trained staff on implementing process improvements, enhancing compliance with corporate standards.
English Tutor
June 2015 – October 2016 | Shi Da Jiang Xin Kindergarten, Xi’an, China
- Communicated with 15+ students, assessed their coursebook, kept them motivated and adapted lesson plans and resources to fit the developmental needs and learning styles of individual children.
- Maintained a positive, structured, and safe classroom environment to facilitate learning and prevent disruptions.
- Created engaging, hands-on learning activities and worksheets to reinforce key skills, such as matching games, puzzles, and interactive storytelling.
Technical Skills
- Proficient in ANSYS, MATLAB, Power BI, Tableau.
- Skilled in Microsoft Word, Excel, PowerPoint, and Outlook.
- Design expertise: Adobe Photoshop, Illustrator, Acrobat, Piktochart, Canva.
- Languages: Fluent in English, Intermediate in Mandarin, Native in Bengali.
- Transferable skills: Problem-solving, time management, critical thinking, adaptability, teamwork.
Research and Projects
Post Graduation Capstone Project
September 2024 – December 2024 | Central Michigan University, Michigan, USA
- Conducted Stakeholder impact analysis to identify and address key concerns, promoting inclusivity and resilience.
- Developed and executed structured change management plans aligned with Kotter’s model to ensure effective integration of organizational resilience practices.
- Devised and implemented strategies to improve financial and operational efficiency through data-driven decision-making.
- Conducted comprehensive analyses of strategic planning processes, identifying areas for improvement in inclusivity and resilience.
- Utilized KPIs and OKRs to track progress and assess the success of diversity, equity, and inclusion initiatives.
Undergraduate Thesis Project
January 2018 – July 2018 | Northwestern Polytechnical University, Xi’an, China
Title: Boeing 737 Aircraft’s Landing Gear Maintainability Evaluation
- Evaluated the design considerations for landing gear positioning, focusing on factors like takeoff stability, landing stability, and ground handling requirements.
- Utilized ANSYS for structural analysis and collected and processed data by MATLAB related to structural loads, stress analysis, and material selection for landing gear components.
- Proposed improvements to the landing gear design through CATIA to enhance operational efficiency and reduce maintenance effort.
- Prepared visual aids, including charts and diagrams, to illustrate technical concepts and results effectively.
Internship Project
September 2017 – November 2017 | Aeronautical Science and Technology Innovation Center, Xi’an, China
- Contributed to the design and development of an unmanned aerial vehicle (UAV) prototype, focusing on key components such as airframe, propulsion, and avionics.
- Participated in flight testing, collecting data on UAV performance, stability, and control under various conditions.
- Assisted in developing and using simulation software for UAV design and testing, ensuring accurate predictions for flight dynamics and system performance.
- Maintained detailed records of the design process, testing results, and modifications made to the UAV.
- Worked with team members to develop solutions to optimize the UAV's flight performance and operational efficiency.